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Effects of culture, social presence, and group composition on trust in technology-supported decision-making groups
Lowry, Paul Benjamin1; Zhang, Dongsong2; Zhou, Lina2; Fu, Xiaolan3
2010-05-01
Source PublicationINFORMATION SYSTEMS JOURNAL
ISSN1350-1917
SubtypeArticle
Volume20Issue:3Pages:297-315
Contribution Rank4
AbstractThis study examines trust in technology-supported groups from the perspectives of culture, social presence and group composition. Our results demonstrate that, in culturally homogeneous groups, individualism has a negative impact on the level of interpersonal trust; however, in culturally heterogeneous groups consisting of Chinese and U.S. participants, individualism has a positive impact on interpersonal trust among members. There were also significant differences in the level of trust between homogeneous Chinese groups and heterogeneous groups consisting of Chinese and U.S. participants. In addition, the mediating role of communication quality was identified to explain the effect for trust-of social presence on trust. These findings have important implications on building and communication in global technology-supported decision-making groups.
Keywordindividualism culture social presence virtual groups interpersonal trust
Subject Area其他应用心理学:文化心理学
DOI10.1111/j.1365-2575.2009.00334.x
Indexed BySSCI
Language英语
WOS IDWOS:000276504300005
Citation statistics
Document Type期刊论文
Identifierhttp://ir.psych.ac.cn/handle/311026/10080
Collection中国科学院心理研究所回溯数据库(1956-2010)
Affiliation1.Brigham Young Univ, Marriott Sch, Dept Informat Syst, Provo, UT 84602 USA
2.Univ Maryland Baltimore Cty, Dept Informat Syst, Baltimore, MD 21228 USA
3.Chinese Acad Sci, Inst Psychol, Beijing 100101, Peoples R China
Recommended Citation
GB/T 7714
Lowry, Paul Benjamin,Zhang, Dongsong,Zhou, Lina,et al. Effects of culture, social presence, and group composition on trust in technology-supported decision-making groups[J]. INFORMATION SYSTEMS JOURNAL,2010,20(3):297-315.
APA Lowry, Paul Benjamin,Zhang, Dongsong,Zhou, Lina,&Fu, Xiaolan.(2010).Effects of culture, social presence, and group composition on trust in technology-supported decision-making groups.INFORMATION SYSTEMS JOURNAL,20(3),297-315.
MLA Lowry, Paul Benjamin,et al."Effects of culture, social presence, and group composition on trust in technology-supported decision-making groups".INFORMATION SYSTEMS JOURNAL 20.3(2010):297-315.
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