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Cooperative goals and team agreeableness composition for constructive controversy in China
Wang, Zhen1,2; Chen, Yi-feng Nancy3; Tjosvold, Dean3; Shi, Kan1,2
2010-03-01
Source PublicationASIA PACIFIC JOURNAL OF MANAGEMENT
ISSN0217-4561
SubtypeArticle
Volume27Issue:1Pages:139-153
AbstractStudies have shown that constructive controversy, which is the open-minded discussion of diverse views, contributes to team effectiveness. However, there are few studies on the conditions that facilitate constructive controversy. This study explores the antecedents of constructive controversy from both team interdependence (cooperative goals) and team personality composition perspectives. Sixty customer service teams from a call center of a large mobile communication service provider in China participated in the study. Results further document that cooperative goals predict to constructive controversy. Agreeableness diversity was also found to be an antecedent of constructive controversy, and this effect was moderated by team agreeableness level: The higher the team average agreeableness, the stronger the positive association between agreeableness diversity and constructive controversy. Results were interpreted as suggesting that both cooperative goals and team agreeableness composition can develop constructive controversy in work teams in China and possibly in other cultures.
KeywordConstructive controversy Cooperative goals Team agreeableness composition
Indexed BySSCI
Language英语
WOS IDWOS:000273807700008
Citation statistics
Document Type期刊论文
Identifierhttp://ir.psych.ac.cn/handle/311026/13669
Collection中国科学院心理研究所回溯数据库(1956-2010)
Affiliation1.Chinese Acad Sci, Inst Psychol, Beijing 100101, Peoples R China
2.Chinese Acad Sci, Grad Univ, Beijing, Peoples R China
3.Lingnan Univ, Dept Management, Tuen Mun, Hong Kong, Peoples R China
Recommended Citation
GB/T 7714
Wang, Zhen,Chen, Yi-feng Nancy,Tjosvold, Dean,et al. Cooperative goals and team agreeableness composition for constructive controversy in China[J]. ASIA PACIFIC JOURNAL OF MANAGEMENT,2010,27(1):139-153.
APA Wang, Zhen,Chen, Yi-feng Nancy,Tjosvold, Dean,&Shi, Kan.(2010).Cooperative goals and team agreeableness composition for constructive controversy in China.ASIA PACIFIC JOURNAL OF MANAGEMENT,27(1),139-153.
MLA Wang, Zhen,et al."Cooperative goals and team agreeableness composition for constructive controversy in China".ASIA PACIFIC JOURNAL OF MANAGEMENT 27.1(2010):139-153.
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