PSYCH OpenIR  > 中国科学院心理研究所回溯数据库(1956-2010)
Subject Area工业与组织心理学
Language Issues in Cross Cultural Usability Testing: A Pilot Study in China
Xianghong Sun1; Qingxin Shi1,2
Source PublicationUsability and Internationalization. Global and Local User Interfaces
ContributorNuray Aykin
PublisherSpringer Berlin Heidelberg
Publication PlaceBerlin
KeywordLanguage think aloud cultural usability field study
AbstractLanguage effect (Chinese vs. English), and power distance between evaluator and user in usability test were investigated. 12 participants from China, Swede, and Denmark formed 7 evaluator-test user pairs. Test users were asked to use a software. Evaluators were asked to conduct the usability test, and try to find usability problems. Participants’ conversation, behaviour, and screen operation were recorded by behaviour observation system. Results showed that Speaking Chinese made evaluator giving more help in detail, and encouraging users more frequently; Speaking English asked evaluator and user look at each other more often to make themselves understood, and evaluators paid more attention to check task list. Power distance also had effect on evaluators and users. When evaluator’s title were higher than users, evaluator would pay more attention to users’ doing, not like to give user detailed instruction, usually loose communication with user, and spent less for task management. In contrast, talking to evaluators with higher rank, users tend to use more gesture to express themselves.
Document Type专著章节, 文集论文
Affiliation1.State Key Laboratory of Brain and Cognitive Science, Inst. of Psychology, Chinese Academy of Science, Beijing 100101, China
2.Department of Informatics, Copenhagen Business School, Denmark
Recommended Citation
GB/T 7714
Xianghong Sun,Qingxin Shi. Language Issues in Cross Cultural Usability Testing: A Pilot Study in China. 2007.
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Cross_Cultural_Usabi(182KB)专著章节, 文集论文 限制开放CC BY-NC-SAView Application Full Text
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