Language Issues in Cross Cultural Usability Testing: A Pilot Study in China

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	Language Issues in Cross Cultural Usability Testing: A Pilot Study in China
	Xianghong Sun 1; Qingxin Shi 1,2
编者/译者	Nuray Aykin
	2007
英文摘要	Language effect (Chinese vs. English), and power distance between evaluator and user in usability test were investigated. 12 participants from China, Swede, and Denmark formed 7 evaluator-test user pairs. Test users were asked to use a software. Evaluators were asked to conduct the usability test, and try to find usability problems. Participants’ conversation, behaviour, and screen operation were recorded by behaviour observation system. Results showed that Speaking Chinese made evaluator giving more help in detail, and encouraging users more frequently; Speaking English asked evaluator and user look at each other more often to make themselves understood, and evaluators paid more attention to check task list. Power distance also had effect on evaluators and users. When evaluator’s title were higher than users, evaluator would pay more attention to users’ doing, not like to give user detailed instruction, usually loose communication with user, and spent less for task management. In contrast, talking to evaluators with higher rank, users tend to use more gesture to express themselves.
关键词	Language think aloud cultural usability field study
学科主题	工业与组织心理学
出版者	Springer Berlin Heidelberg
出版地	Berlin
页	274-284
专著(文集)名	Usability and Internationalization. Global and Local User Interfaces
文献类型	专著章节, 文集论文
条目标识符	http://ir.psych.ac.cn/handle/311026/14280
专题	中国科学院心理研究所回溯数据库(1956-2010)
作者单位	1.State Key Laboratory of Brain and Cognitive Science, Inst. of Psychology, Chinese Academy of Science, Beijing 100101, China 2.Department of Informatics, Copenhagen Business School, Denmark
推荐引用方式 GB/T 7714	Xianghong Sun,Qingxin Shi. Language Issues in Cross Cultural Usability Testing: A Pilot Study in China. 2007.

条目包含的文件
文件名称/大小	文献类型	版本类型	开放类型	使用许可
Cross_Cultural_Usabi（182KB）	专著章节, 文集论文		开放获取	CC BY-NC-SA	浏览下载