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什么决定着用户对产品的完整体验?
Alternative TitleWhat Shapes User Experience?
刘静1; 孙向红1
2011
Source Publication心理科学进展
ISSN1671-3710
Subtype期刊论文
Volume19Issue:1Pages:94-106
Contribution Rank1
Abstract用户体验是以用户与产品的交互为基础而形成的用户对产品的完整感受。研究其决定因素可以有针对性地提高用户体验。早期研究表明,可用性、美感和情感都有重要影响但皆不是唯一的决定因素,近年来的研究重点关注于多因素整合理论及其模型的建立。在总结实效/享乐结构理论、用户-企业-产品双层结构理论和四种过程模型以提取用户体验影响因素的基础上,提出目前研究的突破点可在三方面,一是深入探讨各因素的作用,二是揭示社会型产品用户体验的形成规律,三是揭示用户体验随时间变化的规律。
Other AbstractUser experience is a multi-dimensional cognition function which users form during their interaction with products. Investigating what shapes user experience can help researches improve user experience effectively. The influence of single factors,namely usability,aesthetics and emotions,were proven,but none of them are the only decisive factor of user experience. Recent research focuses on synergistic theories and multiple factors models. By reviewing Pragmatic Hedonic Value theory,User-Product-Organization theory and four user experience building models,decisive factors shaping user experience can be determined. Areas needing further investigation are identified: deeper investigation of corresponding factors in the models,how user experience on social agents forms and how user experience changes over time.
Keyword用户体验 社会型产品 美感 可用性 任务场景
Subject Area工业与组织心理学
URL查看原文
Indexed ByCSCD
Language中文
Funding Organization国家自然科学基金项目(61079021)
CSCD IDCSCD:4117523
Citation statistics
Cited Times:3[CSCD]   [CSCD Record]
Document Type期刊论文
Identifierhttp://ir.psych.ac.cn/handle/311026/14883
Collection脑与认知科学国家重点实验室
Corresponding Author孙向红
Affiliation1.中国科学院心理研究所脑与认知科学国家重点实验室
2.中国科学院研究生院
3.索尼爱立信移动通信产品(中国)有限公司
First Author AffilicationInstitute of Psychology, Chinese Academy of Sciences
Corresponding Author AffilicationInstitute of Psychology, Chinese Academy of Sciences
Recommended Citation
GB/T 7714
刘静,孙向红. 什么决定着用户对产品的完整体验?[J]. 心理科学进展,2011,19(1):94-106.
APA 刘静,&孙向红.(2011).什么决定着用户对产品的完整体验?.心理科学进展,19(1),94-106.
MLA 刘静,et al."什么决定着用户对产品的完整体验?".心理科学进展 19.1(2011):94-106.
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