中国科学院心理研究所机构知识库

1993年,Borman和Motowidlo在组织公民行为等概念的基础上提出了关系绩效的概念,引起了广泛关注和大量实证研究。近十年的实证研究主要集中在关系绩效的构成及影响方面。概括不同研究的结果归纳为利他人行为、利组织行为、利工作行为。人格和职务特征是影响关系绩效的主要因素。关系绩效对组织的影响主要表现在促进组织绩效、人员选拔、培训以及绩效评定等方面。作者通过研究综述提出几点启示。

Borman and Motowidlo introduced contextual performance based on organizational citizenship behavior in 1993. Contrasting with task performance, contextual performance is composite of three dimensions: behaviors benefiting others, behaviors benefiting organizations and behaviors benefiting jobs. Personality and jobcharacteristics are main factors that influence contextual performance. Contextual performance can contribute to organizational performance, personnel selection, personnel train and performance evaluation. At last, the authors point out some inspirations from the review.