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软件开发团队沟通与协调问题研究
杨崑
Subtype硕士
Thesis Advisor王二平
2004-05
Degree Grantor中国科学院研究生院
Place of Conferral北京
Degree Discipline工业与组织心理学
Keyword沟通 协调 软件开发 管理心理学
Abstract

    沟通与协调问题是影响软件开发团队生产效率和软件可用性的重要问题。本研究通过对我国中小软件组织的结构化问卷调查研究,探讨软件开发团队常采用的沟通和协调活动;影响团队所采用沟通和协调活动的项目特征;沟通和协调活动与项目的输出质量之间的关系;构造软件开发过程沟通与协调模型。本研究的结果表明:
    1.非正式言语沟通是我国软件开发团队最常使用且被认为效果最好的沟通技  术。我国软件开发项目在获取帮助的时候,更倾向于选择在地理上最易获得,
    2.就项目特征与沟通协调技术的关系而言:项目规模和项目的不确定性与项目沟通技术使用频繁程度和评价显著正相关。其中,项目规模与正式书面方式和正式口头方式以及电子沟通的使用频繁程度有显著正相关。项目的不确定性对正式书面方式的使用频繁程度存在显著的负相关关系,与本研究考察的项目协调活动都有显著相关关系。
    3.就沟通协调技术与项目输出质量的关系而言:正式言语沟通技术与项目信息共享的协调活动有显著正相关关系;信息共享和提高成员对项目关心程度的协调活动与成员对项目信息的获知程度有显著正相关关系;信息共享的协调活动与项目的生产率和用户满意度都有显著正相关关系;开发步骤有序化的协调活动与开发过程的质量有显著正相关关系;提高成员对项目关心程度的协调活动与产品的质量也有显著正相关关系。且协调难度小的信息源。

Other Abstract

    Communication and coordination in software development are important issues, which will influence software productivity and usability. Based on the structured investigation on middle and small-size software organizations in china, the study focuses on: (1) what communication and coordination techniques are more often used among software development teams; (2) what project characteristics determin the use and value-estimate of communication and coordination techniques; (3) what is the relationship between activities of communication and coordination and quality of project output; (4) Communication and coordination regression model. The results of study indicates that:
    1 .Informal verbal communication techniques are mostly used and valued most in     software development teams. Aiding information sources, which are easier to be got in geography and less difficult to be coordinated, are tend to be chosen.
    2.  Project size as project character positively correlates with the use of formal written communication, formal verbal communication and electronic communication techniques. Project uncertainty as project character negatively  correlates with the use of formal written communication, and all the coordination   techniques in the study.
    3 .Formal verbal communication notably correlates with and coordination techniques.  The project productivity and user satisfaction are influenced by coordination activity as shared information. The quality of software development process is influenced by coordination activity  as development approach orderlize. The quality of information informed is influenced by the formal communication   techniques and coordination activities as project care and information share. The  quality of information informed will influence the quality of development process  and finally even influence the quality of products.

Subject Area心理学
Language中文
Document Type学位论文
Identifierhttp://ir.psych.ac.cn/handle/311026/21802
Collection社会与工程心理学研究室
Affiliation中国科学院心理所
Recommended Citation
GB/T 7714
杨崑. 软件开发团队沟通与协调问题研究[D]. 北京. 中国科学院研究生院,2004.
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