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Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?
Torkil Clemmensen1; Morten Hertzum2; Jiaoyan Yang3; Yanan Chen3
2013
发表期刊Lecture Notes in Computer Science
卷号8118期号:不详页码:461-478
摘要

In this paper, we study how usability professionals’ thinking about system use relates to that of system developers and end users. We conducted 72 repertory-grid interviews to capture how usability professionals, developers, and users describe their system use. The participants in each stakeholder group were from China, Denmark, and India. Our results indicate that usability pro-fessionals focus on emotion-related aspects of system use, while users focus more on context in terms of utility and degree of usage. There are no interac-tions between stakeholder group and nationality, although both stakeholder group and nationality independently influence how participants think about us-ability and user experience. We recommend that to understand users’ concerns, researchers should study context more.

关键词Usability professionals UX professionals user experience stakeholder differences cultural differences
收录类别其他
语种英语
文献类型期刊论文
条目标识符http://ir.psych.ac.cn/handle/311026/25625
专题社会与工程心理学研究室
作者单位1.Department of IT Management, Copenhagen Business School, Denmark
2.Computer Science and Informatics, Roskilde University, Denmark
3.Institute of Psychology, Chinese Academy of Science, Beijing, China
推荐引用方式
GB/T 7714
Torkil Clemmensen,Morten Hertzum,Jiaoyan Yang,et al. Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?[J]. Lecture Notes in Computer Science,2013,8118(不详):461-478.
APA Torkil Clemmensen,Morten Hertzum,Jiaoyan Yang,&Yanan Chen.(2013).Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?.Lecture Notes in Computer Science,8118(不详),461-478.
MLA Torkil Clemmensen,et al."Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?".Lecture Notes in Computer Science 8118.不详(2013):461-478.
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