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Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification
Zeng, Y (Zeng, Yan)1,2; Chen, Y (Chen, Yiwen)1
第一作者Zeng, Y
2014
会议名称3rd International Conference on Computer Science and Service System (CSSS)
通讯作者邮箱lisa378@sohu.com
会议录名称Advances in Intelligent Systems Research
卷号109
期号不详
页码207-210
会议日期JUN 13-15, 2014
会议地点Bangkok, THAILAND
摘要

The present study conducted questionnaire method by taking 240 samples from service industry employees to probe into the relations between EI, GSE, OI and ELS. The result shows that: 1) a significant positive correlation between EI and all dimensions of ELS; 2) significant mediating effect by GSE between EI and surface-acting, deep-acting and automatic-acting of emotional labor; 3) significant mediating effect by OI between EI and deep-acting and automatic-acting of emotional labor. In the last part, the theory and practical significance of the paper will be discussed.

关键词Emotional Intelligence General Self-efficacy Organizational Identification Emotional Labor Strategy
ISBN号978-94-6252-012-7
收录类别SSCI ; SSCI
语种英语
WOS记录号WOS:000352132500051
引用统计
文献类型会议论文
条目标识符http://ir.psych.ac.cn/handle/311026/26303
专题社会与工程心理学研究室
作者单位1.Chinese Acad Sci, Inst Psychol, Key Lab Behav Sci, Beijing
2.Univ Chinese Acad Sci, Beijing, Peoples R China
推荐引用方式
GB/T 7714
Zeng, Y ,Chen, Y . Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification[C],2014:207-210.
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