| Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification | |
| Zeng, Y (Zeng, Yan)1,2; Chen, Y (Chen, Yiwen)1 | |
| 2014 | |
| 通讯作者邮箱 | lisa378@sohu.com |
| 会议名称 | 3rd International Conference on Computer Science and Service System (CSSS) |
| 会议录名称 | Advances in Intelligent Systems Research |
| 页码 | 207-210 |
| 会议日期 | JUN 13-15, 2014 |
| 会议地点 | Bangkok, THAILAND |
| 摘要 | The present study conducted questionnaire method by taking 240 samples from service industry employees to probe into the relations between EI, GSE, OI and ELS. The result shows that: 1) a significant positive correlation between EI and all dimensions of ELS; 2) significant mediating effect by GSE between EI and surface-acting, deep-acting and automatic-acting of emotional labor; 3) significant mediating effect by OI between EI and deep-acting and automatic-acting of emotional labor. In the last part, the theory and practical significance of the paper will be discussed. |
| 关键词 | Emotional Intelligence General Self-efficacy Organizational Identification Emotional Labor Strategy |
| ISBN号 | 978-94-6252-012-7 |
| 收录类别 | SSCI ; SSCI |
| 语种 | 英语 |
| WOS记录号 | WOS:000352132500051 |
| 引用统计 | |
| 文献类型 | 会议论文 |
| 条目标识符 | http://ir.psych.ac.cn/handle/311026/26303 |
| 专题 | 社会与工程心理学研究室 |
| 作者单位 | 1.Chinese Acad Sci, Inst Psychol, Key Lab Behav Sci, Beijing 2.Univ Chinese Acad Sci, Beijing, Peoples R China |
| 推荐引用方式 GB/T 7714 | Zeng, Y ,Chen, Y . Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification[C],2014:207-210. |
| 条目包含的文件 | ||||||
| 文件名称/大小 | 文献类型 | 版本类型 | 开放类型 | 使用许可 | ||
| Impact of Emotional （1340KB） | 会议论文 | 限制开放 | CC BY-NC-SA | 请求全文 | ||
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