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Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification
Zeng, Y (Zeng, Yan)1,2; Chen, Y (Chen, Yiwen)1
First AuthorZeng, Y
2014
Conference Name3rd International Conference on Computer Science and Service System (CSSS)
Correspondent Emaillisa378@sohu.com
Source PublicationAdvances in Intelligent Systems Research
Volume109
Issue不详
Pages207-210
Conference DateJUN 13-15, 2014
Conference PlaceBangkok, THAILAND
Abstract

The present study conducted questionnaire method by taking 240 samples from service industry employees to probe into the relations between EI, GSE, OI and ELS. The result shows that: 1) a significant positive correlation between EI and all dimensions of ELS; 2) significant mediating effect by GSE between EI and surface-acting, deep-acting and automatic-acting of emotional labor; 3) significant mediating effect by OI between EI and deep-acting and automatic-acting of emotional labor. In the last part, the theory and practical significance of the paper will be discussed.

KeywordEmotional Intelligence General Self-efficacy Organizational Identification Emotional Labor Strategy
ISBN978-94-6252-012-7
Indexed BySSCI ; SSCI
Language英语
WOS IDWOS:000352132500051
Citation statistics
Document Type会议论文
Identifierhttp://ir.psych.ac.cn/handle/311026/26303
Collection社会与工程心理学研究室
Affiliation1.Chinese Acad Sci, Inst Psychol, Key Lab Behav Sci, Beijing
2.Univ Chinese Acad Sci, Beijing, Peoples R China
Recommended Citation
GB/T 7714
Zeng, Y ,Chen, Y . Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification[C],2014:207-210.
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