PSYCH OpenIR  > 中国科学院行为科学重点实验室
Alternative TitlePublic Satisfaction with Government under the View of Behavioral Public Administration:Concept,Measurement and Predictors
贾奇凡; 尹泽轩; 周洁
First Author贾奇凡
Correspondent Emailzhouj@ cn
Contribution Rank1


Other Abstract

Abstract Public satisfaction with government refers to citizens’approval of government based on their subjective perceptions. As an important part of the“citizen - government feedback path”,public satisfaction with government is also,in part,what distinguishes Behavioral Public Administration ( BPA) from traditional Public Administration. This article is based on the framework of factors—the “government behavior - citizen experience”two - wheel model—that influencea public service experience. Further,this article explains the predictors which are able to influence public satisfaction with government from three aspects ( government,citizens,and the communications between government and citizens ) after introducing BPA’ s definitions and measurements.Future studies should adopt appropriate measurements,bring in implicit methods,and pay more attention to those factors which can really be changed by government.Furthermore,the psychological methods for attitude changes should be applied to the interventions of the above predictors so that public satisfaction with government can be improved in the practice of public administration.

Keyword公众的政府满意度 公民满意度 行为公共管理学 双轮模型 态度改变
Source Publication公共行政评论
Document Type期刊论文
Corresponding Author周洁
Recommended Citation
GB/T 7714
贾奇凡,尹泽轩,周洁. 行为公共管理学视角下公众的政府满意度:概念、测量及影响因素[J]. 公共行政评论,2018,11(01):62-82+220.
APA 贾奇凡,尹泽轩,&周洁.(2018).行为公共管理学视角下公众的政府满意度:概念、测量及影响因素.公共行政评论,11(01),62-82+220.
MLA 贾奇凡,et al."行为公共管理学视角下公众的政府满意度:概念、测量及影响因素".公共行政评论 11.01(2018):62-82+220.
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