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Alternative TitleInfluence of Emotion labor on Organizational commitment in Organs logistics personnel: The Mediating Effect of Job burnout and The Moderating Effect of Perceived Organizational Support
Thesis Advisor陈毅文
Degree Grantor中国科学院大学
Place of Conferral中国科学院心理研究所
Degree Name理学硕士
Degree Discipline应用心理学
Keyword情绪劳动 职业倦怠 组织承诺 组织支持感





Other Abstract

The study aimed to explore the influence of emotional labor on organizational commitment, we also investigated the mediating effect of job burnout and the moderating effect of perceived organizational support.234staffs of organs logistics participated our research by questionnaire. Methods: Adopting emotional labor Questionnaire, Questionnaire of MBI, Organizational Commitment Questionnaire (OCQ), Questionnaire of perceived organizational (SPOS) (simplified version), The results showed that:

The results showed that: (1) The deep emotional effects of emotional labor influence job burnout negatively;(2) Job burnout influences organizational commitment negatively;(3) The deep emotion of emotional labor influence organizational commitment positively; (4) Job burnout mediated the interaction of deep emotion and organizational commitment partially;(5) Perceived organizational support had no moderated the interaction of job burnout on organizational commitment.

This study furthei0 expanded the framework among emotional labor, job burnout and organizational commitment. It enlarged the research to logistics industry, and provided important message to human recourse management, which are: emotional labor is an important factor to improve the organizational efficiency, monitor strategy can be adopted to reduce the emotional labor and the negative impact from emotional exhaustion. In addition, through fair working environment and reasonable performance evaluation appraisal, it can improve the employee relationship, create healthy working environment and relieve the negative impact to organizational commitment from the emotional labor.

Document Type学位论文
Recommended Citation
GB/T 7714
王馨. 机关后勤服务人员情绪劳动、职业倦怠与组织承诺的关系研究一组织支持感的调节作用[D]. 中国科学院心理研究所. 中国科学院大学,2017.
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