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Alternative TitleA smart thanks matters: Reciprocal gratitude expressions enhance employees' job performance
吕晓艺; 白新文
First Author吕晓艺
Source Publication浙江大学学报(理学版)
Contribution Rank1
Other AbstractGratitude is often expressed in verbal or non-verbal ways,by presenting gifts,or providing helps to others. While the recent research has indicated that beneficiaries' gratitude expressions enhance benefactors' motivations to maintain further interpersonal interactions and to behave pro-socially, little are known about the effects of gratitude expressions on beneficiaries themselves,or whether the effects can be generalized to the organizational context. To fill the gap,this study aimed to investigate the effect of gratitude expressions on employees' job performance in the organizational setting. Based on the archival data from a professional service company,authors obtained objective job performance and actual gratitude expression behaviors of 103 employees. Results of series of regression analyses indicate that while gratitude expressions had little relation with job performance,and reciprocal gratitude expressions positively and significantly predicted job performance. Our findings were discussed in terms of its empirical and theoretical contributions to gratitude literature,and the practical implications in fostering organizational climate characteristic of gratitude and interpersonal recognition.
Keyword感恩 感恩表达 工作绩效 互惠
Project Intro.国家重点研发计划项目(2016YFC0802600);; 国家自然科学基金资助项目(71871214)
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Document Type期刊论文
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GB/T 7714
吕晓艺,白新文. 互惠感恩表达提升员工工作绩效[J]. 浙江大学学报(理学版),2019,46(05):641-650.
APA 吕晓艺,&白新文.(2019).互惠感恩表达提升员工工作绩效.浙江大学学报(理学版),46(05),641-650.
MLA 吕晓艺,et al."互惠感恩表达提升员工工作绩效".浙江大学学报(理学版) 46.05(2019):641-650.
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