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Human Performance Analysis of Processes for Retrieving Beidou Satellite Navigation System During Breakdown
Wu, Mo1,2,3; Zhang, Liang1,2; Li, Wen-Chin4; Wan, Lingyun1,2; Lu, Ning5; Zhang, Jingyu1,2
第一作者Wu, Mo
通讯作者邮箱zhangjingyu@psych.ac.cn
摘要

Satellite navigation systems provide continuous, timely, and accurate signals of location, speed, and time to users all over the world. Although the running of these systems has become highly automated, the human operator is still vital for its continued operation, especially when certain equipment failures occur. In this paper, we examined 180 incidents of one particular type of equipment failure and the whole recovery process as recorded in the log files from a ground control center of the Beidou satellite navigation system. We extracted the information, including the technical description of the failure, the time when the fault occurred, the full recovery time, and the demographic information of the team members on the shift responsible for responding to the failure. We then transformed these information into the cognitive complexity of the task, time of day, shift handover period, and team skill composition. Multiple regression analysis showed that task complexity and shift handover were key predictors of recovery time. Time of day also influenced the recovery time, during midnight to 4 a.m., operators made longer responses. We also found that the fault handling processes could be improved if the team's most adept member is more skillful at that role than in other teams. We discussed the theoretical and practical implication of this study.

关键词satellite navigation system fault handling task complexity time of day shift handover team skill level incident-based analysis
2020-02-21
语种英语
DOI10.3389/fpsyg.2020.00292
发表期刊FRONTIERS IN PSYCHOLOGY
ISSN1664-1078
卷号11页码:9
收录类别SCI
出版者FRONTIERS MEDIA SA
WOS关键词TASK COMPLEXITY ; TEAM COMPOSITION ; IMPACT ; SAFETY ; DEFINITION ; VIGILANCE ; BENEFITS ; STRESS ; MODELS
WOS研究方向Psychology
WOS类目Psychology, Multidisciplinary
WOS记录号WOS:000523660200001
WOS分区Q2
Q分类Q2
资助机构National Key Research and Development Plan ; Natural Scientific Foundation of China
引用统计
文献类型期刊论文
条目标识符http://ir.psych.ac.cn/handle/311026/31497
专题中国科学院行为科学重点实验室
通讯作者Zhang, Jingyu
作者单位1.Inst Psychol, CAS Key Lab Behav Sci, Beijing, Peoples R China
2.Univ Chinese Acad Sci, Dept Psychol, Beijing, Peoples R China
3.Beijing Satellite Nav Ctr, Beijing, Peoples R China
4.Cranfield Univ, Safety & Accid Invest Ctr, Cranfield, Beds, England
5.Peking Univ, Sch Psychol & Cognit Sci, Beijing, Peoples R China
第一作者单位中国科学院行为科学重点实验室
通讯作者单位中国科学院行为科学重点实验室
推荐引用方式
GB/T 7714
Wu, Mo,Zhang, Liang,Li, Wen-Chin,et al. Human Performance Analysis of Processes for Retrieving Beidou Satellite Navigation System During Breakdown[J]. FRONTIERS IN PSYCHOLOGY,2020,11:9.
APA Wu, Mo,Zhang, Liang,Li, Wen-Chin,Wan, Lingyun,Lu, Ning,&Zhang, Jingyu.(2020).Human Performance Analysis of Processes for Retrieving Beidou Satellite Navigation System During Breakdown.FRONTIERS IN PSYCHOLOGY,11,9.
MLA Wu, Mo,et al."Human Performance Analysis of Processes for Retrieving Beidou Satellite Navigation System During Breakdown".FRONTIERS IN PSYCHOLOGY 11(2020):9.
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