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Human Performance Analysis of Processes for Retrieving Beidou Satellite Navigation System During Breakdown
Wu, Mo1,2,3; Zhang, Liang1,2; Li, Wen-Chin4; Wan, Lingyun1,2; Lu, Ning5; Zhang, Jingyu1,2
First AuthorWu, Mo
Correspondent Emailzhangjingyu@psych.ac.cn
2020-02-21
Source PublicationFRONTIERS IN PSYCHOLOGY
ISSN1664-1078
Volume11Pages:9
QuartileQ2
Abstract

Satellite navigation systems provide continuous, timely, and accurate signals of location, speed, and time to users all over the world. Although the running of these systems has become highly automated, the human operator is still vital for its continued operation, especially when certain equipment failures occur. In this paper, we examined 180 incidents of one particular type of equipment failure and the whole recovery process as recorded in the log files from a ground control center of the Beidou satellite navigation system. We extracted the information, including the technical description of the failure, the time when the fault occurred, the full recovery time, and the demographic information of the team members on the shift responsible for responding to the failure. We then transformed these information into the cognitive complexity of the task, time of day, shift handover period, and team skill composition. Multiple regression analysis showed that task complexity and shift handover were key predictors of recovery time. Time of day also influenced the recovery time, during midnight to 4 a.m., operators made longer responses. We also found that the fault handling processes could be improved if the team's most adept member is more skillful at that role than in other teams. We discussed the theoretical and practical implication of this study.

Keywordsatellite navigation system fault handling task complexity time of day shift handover team skill level incident-based analysis
DOI10.3389/fpsyg.2020.00292
Indexed BySCI
Language英语
Funding OrganizationNational Key Research and Development Plan ; Natural Scientific Foundation of China
Funding ProjectNational Key Research and Development Plan[2016YFB1001203] ; National Key Research and Development Plan[2018YFC0831101] ; Natural Scientific Foundation of China[31671148]
WOS Research AreaPsychology
WOS SubjectPsychology, Multidisciplinary
WOS IDWOS:000523660200001
PublisherFRONTIERS MEDIA SA
WOS KeywordTASK COMPLEXITY ; TEAM COMPOSITION ; IMPACT ; SAFETY ; DEFINITION ; VIGILANCE ; BENEFITS ; STRESS ; MODELS
Citation statistics
Document Type期刊论文
Identifierhttp://ir.psych.ac.cn/handle/311026/31497
Collection中国科学院行为科学重点实验室
Corresponding AuthorZhang, Jingyu
Affiliation1.Inst Psychol, CAS Key Lab Behav Sci, Beijing, Peoples R China
2.Univ Chinese Acad Sci, Dept Psychol, Beijing, Peoples R China
3.Beijing Satellite Nav Ctr, Beijing, Peoples R China
4.Cranfield Univ, Safety & Accid Invest Ctr, Cranfield, Beds, England
5.Peking Univ, Sch Psychol & Cognit Sci, Beijing, Peoples R China
First Author AffilicationKey Laboratory of Behavioral Science, CAS
Corresponding Author AffilicationKey Laboratory of Behavioral Science, CAS
Recommended Citation
GB/T 7714
Wu, Mo,Zhang, Liang,Li, Wen-Chin,et al. Human Performance Analysis of Processes for Retrieving Beidou Satellite Navigation System During Breakdown[J]. FRONTIERS IN PSYCHOLOGY,2020,11:9.
APA Wu, Mo,Zhang, Liang,Li, Wen-Chin,Wan, Lingyun,Lu, Ning,&Zhang, Jingyu.(2020).Human Performance Analysis of Processes for Retrieving Beidou Satellite Navigation System During Breakdown.FRONTIERS IN PSYCHOLOGY,11,9.
MLA Wu, Mo,et al."Human Performance Analysis of Processes for Retrieving Beidou Satellite Navigation System During Breakdown".FRONTIERS IN PSYCHOLOGY 11(2020):9.
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