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How Job Satisfaction can influence Air Traffic Controllers’ backup providing behavior in parallel runway operation
Ying Kuang1,2; Xiaotian E1,2; Yazhe Li1,2,3; Jingyu Zhang1,2
First AuthorYing Kuang
Correspondent Emailzhangjingyu@psych.ac.cn
Contribution Rank1
Abstract

Team members can request and provide backup from one to other members, which can help teams with high workload achieve dynamic workload optimization at the group level. However, studies on this issue are limited, especially on real‐world high‐risk operations. This study explored how to approach air traffic controllers make backup decisions in the dependent parallel approach operation. In this study, we focused on how individual difference factors can influence the controller's backup willingness and decision. Forty licensed controllers performed 32 simulated scenarios varied in their own task load, the backup recipients' task load, and shorter taxing possibility. We also measured their job satisfaction and work experience. Multilevel regression analyses showed that controllers with a higher level of job satisfaction were more likely to provide help to their colleagues. Moreover, when their job satisfaction was high, they were less sensitive to the seemingly inappropriate request, but they only used their additional resources to help others. The findings were discussed in the literature of teamwork and aviation safety.

Keywordair traffic control backup behavior dependent parallel approach individual difference job satisfaction
2019
DOI10.1002/hfm.20817
Source PublicationHuman Factors and Ergonomics in Manufacturing & Service Industries
Volume30Issue:1Pages:14-21
Subtypearticle
QuartileQ4
Citation statistics
Document Type期刊论文
Identifierhttp://ir.psych.ac.cn/handle/311026/31889
Collection中国科学院心理研究所
Corresponding AuthorYing Kuang
Affiliation1.Institute of Psychology, Chinese Academy of Sciences, Beijing, China
2.Department of Psychology, University of Chinese Academy of Sciences, Beijing, China
3.Airspace Management Center, Air Traffic Management Bureau, Civil Aviation Administration of China, Beijing, China
First Author AffilicationInstitute of Psychology, Chinese Academy of Sciences
Corresponding Author AffilicationInstitute of Psychology, Chinese Academy of Sciences
Recommended Citation
GB/T 7714
Ying Kuang,Xiaotian E,Yazhe Li,等. How Job Satisfaction can influence Air Traffic Controllers’ backup providing behavior in parallel runway operation[J]. Human Factors and Ergonomics in Manufacturing & Service Industries,2019,30(1):14-21.
APA Ying Kuang,Xiaotian E,Yazhe Li,&Jingyu Zhang.(2019).How Job Satisfaction can influence Air Traffic Controllers’ backup providing behavior in parallel runway operation.Human Factors and Ergonomics in Manufacturing & Service Industries,30(1),14-21.
MLA Ying Kuang,et al."How Job Satisfaction can influence Air Traffic Controllers’ backup providing behavior in parallel runway operation".Human Factors and Ergonomics in Manufacturing & Service Industries 30.1(2019):14-21.
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