PSYCH OpenIR
The Effect of Group Membership, System Reliability and Anthropomorphic Appearance on user’s trust in Intelligent Decision Support System
Zou, Xiangying1,2,3; Lv, Chunhui1,2; Zhang, Jingyu1,2
2020-05
Correspondent Emailzhangjingyu@psych.ac.cn
Conference NameHCII2020
Source PublicationXX
Pages13
Conference Date2020.07.19-2020.07.24
Conference PlaceCopenhagen, Denmark
Contribution Rank1
Abstract

Past studies have found that the in-group membership of an intelligent agent can improve users’ trust. We explored whether such an effect depends on system reliability levels and anthropomorphic appearance. We manipulated reliability levels (95%, 70%, 45%) and anthropomorphic appearance (human-like vs. computer-like appearance) of an intelligent decision support system in our study. The minimum group paradigm was adopted to manipulate the group membership of the intelligent system (in-group vs out-group). We measured trust by using both subjective rating and compliant behaviors toward the system recommendations. The results showed that the intelligent system with an in-group membership resulted in higher trust as compared to the system with an out-group membership. The magnitude of these effects did not differ across different reliability levels and anthropomorphic appearances. We discussed such findings in light of human-robot interaction theories and potential implications for designing trustworthy decision support system.

Keywordintelligent decision support system group membership trust anthropomorphism human-robot interaction
Indexed ByEI
Document Type会议论文
Identifierhttp://ir.psych.ac.cn/handle/311026/31927
Collection中国科学院心理研究所
Corresponding AuthorZhang, Jingyu
Affiliation1.CAS Key Laboratory of Behavioral Science, Institute of Psychology, Beijing, China;
2.Department of Psychology, University of China Academy of Sciences, Beijing,100049, China
3.Department of Industrial Engineering, Tsinghua University, Beijing,100084, China
Corresponding Author AffilicationKey Laboratory of Behavioral Science, CAS
Recommended Citation
GB/T 7714
Zou, Xiangying,Lv, Chunhui,Zhang, Jingyu. The Effect of Group Membership, System Reliability and Anthropomorphic Appearance on user’s trust in Intelligent Decision Support System[C],2020:13.
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