Institutional Repository of Key Laboratory of Behavioral Science, CAS
The dimension of mobile phone fluency: a focus group interview | |
Xinze Liu1,2; Yan Ge1,2; Cheng Wang3; Qian Zhang1,2; Weina Qu1,2 | |
2021 | |
会议名称 | 23th International Conference on Human-Computer Interaction |
会议录名称 | 23th International Conference on Human-Computer Interaction Part 1 |
会议日期 | 2021-7 |
会议地点 | Washington |
摘要 | The user experience of mobile phone products has been widely concerned, AQ1 while the fluency of mobile phone will also affect the user experience. However, the factors that affect the fluency of mobile phone have not been fully discussed. Present study used semi-structured focus group interviews with 25 participants to explore the definition of smartphone fluency and the influencing factors of smartphone fluency. The interview results showed that among the 13 factors which affect mobile phone purchase, fluency is the most important factor. Fluency refers to the degree of ease with which an individual is able to perform some tasks. It usually means a high level of experience or practice. By coding and analyzing the user’s evaluation, this study summarized six factors that affect smartphone fluency experience, including connection (visual sense when frames or tasks switch), response delay (the time interval between a user completing an operation and the smart phone providing a recognizable response), nonoperational system failure (the misoperation during mobile phone operation which are not related to lack of knowledge), visual experience (sharpness, distinguishability, color matching), operation error rate (error rate when users operate a mobile phone), simplicity (the minimum number of operation steps required to complete a task). This study defines the fluency of mobile phones and identifies the dimensions of smart phone fluency, which can provide research basis for improving fluency experience, and provide new research ideas for future direction of user experience improvement. |
关键词 | Smart phone fluency Focus group interview User experience 1 Introduction |
收录类别 | EI |
语种 | 英语 |
文献类型 | 会议论文 |
条目标识符 | http://ir.psych.ac.cn/handle/311026/39411 |
专题 | 中国科学院行为科学重点实验室 社会与工程心理学研究室 |
通讯作者 | Weina Qu |
作者单位 | 1.CAS Key Laboratory of Behavioral Science, Institute of Psychology, Beijing, China 2.Department of Psychology, University of Chinese Academy of Sciences, Beijing, China 3.School of Psychological and Cognitive Sciences, Peking University, Beijing, China |
通讯作者单位 | 中国科学院行为科学重点实验室 |
推荐引用方式 GB/T 7714 | Xinze Liu,Yan Ge,Cheng Wang,et al. The dimension of mobile phone fluency: a focus group interview[C],2021. |
条目包含的文件 | ||||||
文件名称/大小 | 文献类型 | 版本类型 | 开放类型 | 使用许可 | ||
The Dimension of Mob(266KB) | 会议论文 | 限制开放 | CC BY-NC-SA | 请求全文 |
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