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A Survey Study of Factors Influencing Smart Phone Fluency
Liu, X.1,2; Qu, W.1,2; Wang, C.3; Zhang, Q.1,2; Ge, Y1,2
Conference NameHCII2021
Source PublicationLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Conference Date2021-7
Conference PlaceWashington DC
Country or RegionUSA
Publication PlaceSwitzerland
PublisherSpringer Nature
Contribution Rank1

When users interact with smart phones, the  issue of fluency can influence their experience. However, there has been no previous clear definition and structure of smart phone fluency. The objective of this study is to confirm the factors influencing smart phone fluency and identify operational problems that affect smart phone fluency. A large-scale questionnaire survey was conducted, and 637 questionnaires were collected. We found that fluency is the most important feature of an easy-to-use smart phone. Moreover, the results confirmed the six factors of smart phone fluency: response delay, simplicity, operation error rate, connection, hardware, and visual experience. We also found that there were significant differences in the importance evaluation of visual experience and operation error rate among different age groups. In addition, opening the application, using the application, and opening the browser were the three operations in which people had the least fluent experiences. This study successfully confirmed the elements of smart phone fluency and contributed substantially to future smart phone design to shape a better user experience.

Subject AreaEngineering Psychology And Cognitive Ergnomics
Indexed ByEI
Document Type会议论文
Corresponding AuthorGe, Y
Affiliation1.CAS Key Laboratory of Behavioral Science, Institute of Psychology, Beijing, China
2.Department of Psychology, University of Chinese Academy of Sciences, Beijing, Chi
3.School of Psychological and Cognitive Sciences, Peking University, Beijing, China
Corresponding Author AffilicationKey Laboratory of Behavioral Science, CAS
Recommended Citation
GB/T 7714
Liu, X.,Qu, W.,Wang, C.,et al. A Survey Study of Factors Influencing Smart Phone Fluency[C]. Switzerland:Springer Nature,2021:377-388.
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