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A qualitative study on the workload of high-speed railway dispatchers
Zhenqi Chen1; Zizheng Guo1; Guo Feng2; Lei Shi1; Jingyu Zhang3,4
2021-06
Correspondent Emailzhangjingyu@psych.ac.cn
Conference Namehcii
Source PublicationHCII
Pages1-9
Conference Date2021-07
Conference Placewashigton
Contribution Rank3
Abstract

In this study, we sought to make an initial exploration to extract the factors that can influence the workload of Chinese high-speed railway (HSR) dispatchers. We also evaluated whether it is applicable to use the Integrated Workload Scale (IWS) scale in this context. By conducting in-depth interviews with five experienced dispatchers, we found that the main factors affecting the workload of high-speed railway dispatchers are the section complexity, the traffic flow, the abnormal situations, and usability of human-computer interfaces. We also found the original IWS scale may not be suitable to assess the workload of Chinese high-speed railway dispatchers due to the differences in work arrangement, equipment, organizational culture, and language. We discussed several ways to reduce the workload of HSR dispatchers and the possible ways to revise this workload measurement in this new context.

Keywordhigh-speed railway dispatcher Integrated Workload Scale workload
Document Type会议论文
Identifierhttp://ir.psych.ac.cn/handle/311026/39458
Collection社会与工程心理学研究室
Corresponding AuthorJingyu Zhang
Affiliation1.School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, China
2.Psychological Research and Counseling Center,Southwest Jiaotong University, Chengdu, China
3.Institute of Psychology, Chinese Academy of Sciences, Beijing, China
4.Department of Psychology, University of Chinese Academy of Sciences, Beijing, China
Corresponding Author AffilicationInstitute of Psychology, Chinese Academy of Sciences
Recommended Citation
GB/T 7714
Zhenqi Chen,Zizheng Guo,Guo Feng,et al. A qualitative study on the workload of high-speed railway dispatchers[C],2021:1-9.
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