Warmth, Competence, and the Determinants of Trust in Artificial Intelligence: A Cross-Sectional Survey from China

doi:10.1080/10447318.2024.2356909

PSYCH OpenIR

	Warmth, Competence, and the Determinants of Trust in Artificial Intelligence: A Cross-Sectional Survey from China
	Li, Yugang 1,2; Wu, Baizhou 1,2; Huang, Yuqi 1,2; Liu, Jun 1,2; Wu, Junhui 1,2; Luan, Shenghua 1,2
通讯作者	Luan, Shenghua(luansh@psych.ac.cn)
摘要	Trust is critical in humans' interactions with artificial intelligence (AI). In this large-scale survey study (N = 2187), we examined the effects of 19 factors on people's trust in AI. Across the three dimensions of trust (i.e., the trustor, the trustee, and their interacting context), factors related to the trustee (i.e., AI) were found to affect trust in AI the most. Among factors in the trustee category, warmth and competence, two factors also critical to human trust relationships, emerged as the most pivotal ones, and they partially mediated the effects of other factors on trust in AI. We further show that trust in AI influenced participants' intentions to collaborate and use AI both directly and as the mediator between warmth, competence, and other factors and intentions. These findings indicate that trust in AI shares much common ground with trust in humans, and provide practical suggestions on how to promote people's trust in AI effectively.
关键词	Stereotype content model warmth competence technology acceptance AI ethics
	2024-05-27
语种	英语
DOI	10.1080/10447318.2024.2356909
发表期刊	INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION
ISSN	1044-7318
页码	15
收录类别	SCI
资助项目	National Natural Science Foundation of China
出版者	TAYLOR & FRANCIS INC
WOS关键词	HUMAN-AUTOMATION ; INFORMATION-TECHNOLOGY ; STEREOTYPE CONTENT ; MODEL ; ACCEPTANCE ; SECURITY ; FAIRNESS ; COMMERCE ; RISK
WOS研究方向	Computer Science ; Engineering
WOS类目	Computer Science, Cybernetics ; Ergonomics
WOS记录号	WOS:001233823900001
资助机构	National Natural Science Foundation of China
引用统计
文献类型	期刊论文
条目标识符	https://ir.psych.ac.cn/handle/311026/49352
通讯作者	Luan, Shenghua
作者单位	1.Chinese Acad Sci, Inst Psychol, CAS Key Lab Behav Sci, Beijing, Peoples R China 2.Univ Chinese Acad Sci, Dept Psychol, Beijing, Peoples R China
推荐引用方式 GB/T 7714	Li, Yugang,Wu, Baizhou,Huang, Yuqi,et al. Warmth, Competence, and the Determinants of Trust in Artificial Intelligence: A Cross-Sectional Survey from China[J]. INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION,2024:15.
APA	Li, Yugang,Wu, Baizhou,Huang, Yuqi,Liu, Jun,Wu, Junhui,&Luan, Shenghua.(2024).Warmth, Competence, and the Determinants of Trust in Artificial Intelligence: A Cross-Sectional Survey from China.INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION,15.
MLA	Li, Yugang,et al."Warmth, Competence, and the Determinants of Trust in Artificial Intelligence: A Cross-Sectional Survey from China".INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION (2024):15.