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Effect of service recovery on recovery satisfaction and behavior intention: An empirical study on clothing product online shopping 会议论文
IEEE International Conference on Industrial Engineering and Engineering Management, Singapore, December 10, 2017 - December 13, 2017
Authors:  Li, Y.;  Liu, T.;  Chen, Y.W.
Favorite  |  View/Download:31/0  |  Submit date:2019/01/02
Recovery Satisfaction  Repurchase Intention  Service Recovery  Wom